Troubleshooting

Solutions:

• 1.Check bot is in the channel: The IdeaLift bot must be added to each channel where you want to capture ideas. In Slack, use /invite @IdeaLift. In Discord, ensure the bot has access to the channel.
• 2.Use the correct emoji: Use 💡 (lightbulb). Some platforms have multiple similar emojis—make sure you're using the standard one.
• 3.Check connection status: Go to Dashboard → Integrations and verify your Slack/Discord/Teams connection shows as "Connected".
• 4.Reconnect the integration: If status shows issues, disconnect and reconnect the platform.

Solutions:

• 1.Discord: Use /idea (not /idealift)
• 2.Slack: Use /idealift (not /idea)
• 3.Teams: Mention the bot: @IdeaLift capture
• 4.Check permissions: Your Slack admin may need to approve the app for slash commands.

Solutions:

• 1.Check the Inbox: New ideas go to the Inbox first. Go to Dashboard → Ideas → filter by "Inbox".
• 2.Check workspace: Make sure you're viewing the correct workspace (if you have multiple).
• 3.Refresh the page: Dashboard may need a refresh to show new items.
• 4.Clear filters: Reset all filters to see all ideas.

Solutions:

• 1.Check GitHub App installation: Install the IdeaLift GitHub App from the GitHub Marketplace.
• 2.Repository access: Grant access to specific repositories or all repositories in your org.
• 3.Org permissions: If using an organization, you may need admin approval for the GitHub App.

Solutions:

• 1.Check webhook configuration: Go to Dashboard → Integrations → Linear/Jira → Webhook settings.
• 2.Verify webhook is active: The webhook URL should be added to your Linear/Jira project settings.
• 3.Wait a moment: Webhook sync can take up to a minute.
• 4.Reconnect integration: If webhooks aren't firing, try disconnecting and reconnecting.

Solutions:

• 1.Check repository/project selection: Make sure you've selected a default repository or project in Dashboard → Integrations.
• 2.Verify permissions: Your account needs write access to the target repo/project.
• 3.Token expiration: OAuth tokens can expire. Try disconnecting and reconnecting the integration.
• 4.Jira issue type: Make sure you've selected a valid issue type for your project.

Solutions:

• 1.Clear browser cache: Try hard refresh (Ctrl+Shift+R or Cmd+Shift+R).
• 2.Check session: Your session may have expired. Log out and log back in.
• 3.Try incognito mode: Browser extensions can sometimes interfere.
• 4.Check status page: Visit status.startvest.ai for any service issues.

Solutions:

• 1.Clear all filters: Active filters may be hiding results.
• 2.Check spelling: Search matches exact words in titles and summaries.
• 3.Search by parts: Try shorter search terms if full phrases don't match.

Solutions:

• 1.Check date range: Adjust the date filter to include the period you want.
• 2.Plan requirements: Some analytics features require Pro plan or higher.
• 3.Data delay: Analytics may take a few minutes to update after new ideas are captured.

Solutions:

• 1.Get your API key: Go to Dashboard → Integrations → API Keys and copy your key.
• 2.Configure the extension: Run IdeaLift: Configure API Key from the command palette.
• 3.Reload VS Code: After configuring, reload the window (Ctrl+Shift+P → "Reload Window").

Solutions:

• 1.Log in: Click the extension icon and make sure you're logged in.
• 2.Check permissions: The extension needs access to the current page to capture content.
• 3.Reinstall: Remove and reinstall the extension from the Chrome Web Store.

Solutions:

• 1.Check workspace ownership: Only workspace owners can upgrade. Go to Team settings to verify your role.
• 2.Payment method: Make sure your credit card is valid and has available credit.
• 3.Contact support: If the issue persists, contact support@startvest.ai.

Solutions:

• 1.Upgrade: Pro plan offers unlimited ideas.
• 2.Wait for reset: Free tier resets on the 1st of each month.
• 3.Clean up: Delete rejected/duplicate ideas to make room (doesn't reclaim limit).

Solutions:

• 1.Check API key: Verify the key is correct and hasn't been regenerated.
• 2.Check header format: Use Authorization: Bearer YOUR_API_KEY
• 3.Regenerate key: If the key was compromised, regenerate it in Dashboard → Integrations.

Solutions:

• 1.Verify URL: Make sure your webhook endpoint is publicly accessible (HTTPS required).
• 2.Check subscription: Ensure the webhook subscription is active in Dashboard → Integrations.
• 3.Test endpoint: Use a tool like webhook.site to verify your endpoint receives requests.
• 4.Return 200: Your endpoint must return a 200 status code within 30 seconds.