10 Ways Teams Lose Feature Requests
Based on analyzing thousands of team conversations, here are the top 10 patterns that cause ideas to get lost—and how to prevent each one.
The "Too Busy" Trap
Someone shares an idea, everyone's busy, nobody captures it.
Warning Sign
""Great idea! Someone should make a ticket for that.""
Solution
One-click capture via emoji reaction
The Thread Burial
Great idea gets discussed in a thread, then the thread is never read again.
Warning Sign
"Long threaded discussions with no action items"
Solution
AI extracts the key idea from thread context
The DM Black Hole
Customer shares feedback in a DM to support, never makes it to the backlog.
Warning Sign
"Direct messages from customers or sales"
Solution
Forward to capture channel or use slash command
The "Wrong Channel" Problem
Idea shared in #random instead of #feature-requests, nobody monitors #random.
Warning Sign
"Off-topic channels with occasional gold"
Solution
Capture from any channel with reaction
The Scroll Tax
Someone shared an idea last week. It's now buried under 500+ messages.
Warning Sign
"High-traffic channels with no search habits"
Solution
Capture at the moment, stored forever
The "I'll Remember" Lie
"Good idea, I'll add it to the backlog later." Later never comes.
Warning Sign
"Mental notes that never become tickets"
Solution
Capture instantly, no context switching
The Meeting Aftermath
Ideas from calls/meetings discussed in chat but not captured.
Warning Sign
""Following up from our call...""
Solution
Capture meeting follow-ups in chat
The Customer Echo
Same idea mentioned by 5 customers, each instance lost separately.
Warning Sign
"Repeated patterns across conversations"
Solution
Duplicate detection links related ideas
The Format Barrier
Idea was shared, but nobody wants to write a proper ticket.
Warning Sign
""Can someone format this as a proper issue?""
Solution
AI formats ideas into backlog-ready tickets
The Permission Gap
Only PMs have access to create issues. Others don't bother suggesting.
Warning Sign
"Low idea volume from non-PM team members"
Solution
Anyone can capture, PMs approve
PDF includes all patterns + prevention checklist
Prevent All 10 Patterns Automatically
IdeaLift addresses every single pattern with one workflow: react with an emoji, idea is captured with AI formatting.
Try IdeaLift Free