IdeaLift vs Canny
Both tools offer public portals. IdeaLift adds chat + email capture and inbox triage. Canny focuses on customer voting and public roadmaps.
Choose IdeaLift if...
- You need both internal chat capture AND a public submission portal
- You want to triage ideas before they become tickets
- Ideas come from multiple sources: chat, email, and external submissions
- You use GitHub, Linear, or Jira for issue tracking
- You want AI to format and deduplicate ideas automatically
Choose Canny if...
- Customer voting on features is critical to your workflow
- You need a public roadmap to share with users
- You want customer accounts with individual feedback history
- Feature prioritization should be driven by vote counts
- You need advanced customer segmentation and analytics
Feature Comparison
| Feature | IdeaLift | Canny |
|---|---|---|
| Emoji reaction capture | ||
| Works in Slack/Discord/Teams | ||
| Email forwarding capture | ||
| Public submission portal | ||
| Inbox triage workflow | ||
| AI formatting | ||
| Smart deduplication | Manual | |
| User voting system | ||
| Public roadmap | ||
| Customer accounts | ||
| GitHub/Linear/Jira sync | ||
| Free tier available | 50 ideas/mo | Limited |
Best For
IdeaLift is best for...
- Teams capturing ideas from chat, email, AND external submissions
- Product teams who want inbox triage before creating tickets
- Startups wanting AI-powered idea formatting and deduplication
- Teams that want all idea sources funneled to one inbox
Canny is best for...
- SaaS companies collecting customer feature requests
- Product teams needing public feedback prioritization
- Companies that want customers to see what's planned
- Teams building customer-driven product roadmaps
Pricing
IdeaLift
$0 - $49/mo
Free tier: 50 ideas/month. Team plan: unlimited ideas.
Canny
$0 - $400+/mo
Free tier limited. Growth plans start at $400/month.
The Honest Take
The gap between IdeaLift and Canny has narrowed. Both now offer public submission portals, but with different strengths. IdeaLift excels at multi-source capture (chat, email, portal) with AI formatting and inbox triage. Canny excels at customer voting, public roadmaps, and customer analytics.
If customer voting and public roadmaps are essential to your workflow, Canny is probably the better choice. It's built specifically for customer-driven prioritization and transparency.
If you need ideas from multiple sources (chat, email, external) funneled into one inbox for triage before they become tickets, IdeaLift's unified approach is stronger. You might still use both - Canny for customer voting, IdeaLift for internal + ad-hoc external ideas.
Both tools offer free tiers. Try them to see which fits your workflow.